Frequently Asked Questions

General Ordering Delivery Rewards

General FAQ's

Please take a look at our Locations page here for a map of our stores, hours, contact info and amenities.

SPARC is open to everyone! If you are a medical customer with valid documentation, we encourage you to enjoy those added benefits as well. Have all medical records ready when you sign up online or in-store.

We partner with PrestoDoctor for convenient recommendations from the comfort of your home. Get your recommendation started here.

We close for Thanksgiving Day, Christmas Day and New Years Day.

Ordering FAQ's

In most cases, yes! As long as you haven’t received notice that your order is ready for pickup or en-route via delivery, we can often add or delete items. If you’ve received a text from us already, respond with your order updates to that number. Alternatively, call us. Find our store phone numbers here, or delivery department phone numbers here.

Look for an order confirmation email in your inbox. This confirms your order’s been received at the store.

No. If you wish to order online, please create your own individual account. Upon delivery or pickup, our staff will match your ID with the account used to make the order.

We offer a variety of payment options, including touch-less ACH transfer from your bank account, debit cards, and cash. Your exact payment options will be listed at checkout.  Visit our Payments page for more info.

Senior or Veterans discount will be automatically applied to your cart at the Checkout page.

Delivery FAQ's

It is! We don’t add additional convenience fees or increase the price on delivery products. Just meet the delivery minimum in your area to qualify for free delivery. Want to know the minimum for your area? Visit our Delivery Map here and enter your address or zip code.

Your delivery time depends on the time of day, traffic, and other factors. In areas where we offer same-day delivery, most orders arrive within 30 to 120 minutes from the time your order is packaged.

See below for details on delivery start times:


  • Drivers start their first route at 12:00 pm daily.
  • Delivery orders placed in the expanded range (Sonoma, American Canyon, etc.) are sent out at 4 pm daily. Orders to these cities placed after 4 pm will be queued for delivery at 4 pm the next day.
  • Local orders placed after 7 pm will be queued for delivery the next day.

  • Drivers start their first route at 10 am daily
  • Delivery orders placed in the expanded range (Novato, Bodega Bay, San Rafael, Marin) are sent out at 4 pm daily. Orders to these cities placed after 4 pm will be queued for delivery at 4 pm the next day.
  • Local orders placed after 8 pm will be queued for delivery the next day.
  • Delivery drivers start their first route at 11 am daily.
  • Local orders placed after 8 pm will be queued for delivery the next day.

As soon as your order has been processed and a driver assigned, you’ll receive a text notification that the order is en-route with an approximate ETA. Once it’s on the road, you can see the drivers’ progress to your location using a link provided in the text.

To ensure greater discretion and safety for everyone, your driver will arrive in an unmarked car and will not be wearing a uniform. You will receive your order in a nondescript bag that looks like it could be a food delivery.

If paying by cash, please have it ready. Drivers are unable to wait or give rides to the ATM, and will only be carrying your order and enough cash to make change. Also, please have ID present to show your driver. If you place the order, you must be the one to receive it.

For oversight and safety, drivers may be outfitted with security cameras with audio/video recording capabilities during delivery, and are randomly selected for surveillance by our security team. Drivers are tracked by GPS at all times.

Tips are very much appreciated, but not mandatory or built into the existing price in any way.

Rewards FAQ's

Join SPARC’s loyalty program! It only takes a few moments to start earning points on every purchase. Sign up here.
You can also visit our Loyalty Info page for current promotions and our most up to date info.

Make sure you’re already a member of SPARC’s loyalty program. (For more info, see the topic above: How Do I Earn Rewards? ) Then use this link to View Your Rewards Wallet.

please note

At this time, rewards redemption is enabled at our Polk Store and for SF deliveries. We’ll be launching across all menus very soon.

Rewards are redeemed once you arrive at the Checkout page. Click on the Redeem rewards button above your cart total.

Note: you may need to scroll down the checkout page to see the Redeem button.

Scroll down to see the rewards button.

In the pop-up window that opens, choose from the available reward offers to apply to your order, then select Apply.

Your rewards discount will be reflected under the Cart Total!

The cart total with the discount added to it.

Yes you can! Rewards discounts will stack on top of product promotions, special group discounts like SPARC’s Seniors discount and more.