Frequently Asked Questions

In most cases, yes! As long as you haven’t received notice that your order is ready for pickup or en-route via delivery, we can often add or delete items. If you’ve received a text from us already, respond with your order updates to that number. Alternatively, call us. Find our store phone numbers here, or delivery department phone numbers here.

Look for an order confirmation email in your inbox. This confirms your order’s been received at the store.

No. If you wish to order online, please create your own individual account. Upon delivery or pickup, our staff will match your ID with the account used to make the order.

We offer a variety of payment options, including touch-less ACH transfer from your bank account, debit cards, and cash. Your exact payment options will be listed at checkout.  Visit our Payments page for more info.

Senior or Veterans discount will be automatically applied to your cart at the Checkout page.

It is! We don’t add additional convenience fees or increase the price on delivery products. Just meet the delivery minimum in your area to qualify for free delivery. Want to know the minimum for your area? Visit our Delivery Map here and enter your address or zip code.

Your delivery time depends on time of day, traffic, and other factors. In areas where we offer same-day delivery, most orders arrive within 30 to 120 minutes from the time your order is packaged.

See below for details on delivery start times:

• Delivery drivers start their first route at 11:30am daily.
• Orders placed for delivery in Novato, Napa, Petaluma and Kenwood are sent out at 4pm daily. Orders to these cities placed after 4pm will be queued for delivery at 4pm the next day.
• Any orders placed after 7pm will be queued for delivery the next day.

• Delivery drivers start their first route at 10am Monday to Saturday and at 12pm on Sunday.
• Any orders placed after 8pm will be queued for delivery the next day.

• Delivery drivers start their first route at 11am daily.
• Any orders placed after 8pm will be queued for delivery the next day.

As soon as your order has been processed and a driver assigned, you’ll receive a text notification that the order is en-route with an approximate ETA. Once it’s on the road, you can see the drivers’ progress to your location using a link provided in the text.

To ensure greater discretion and safety for everyone, your driver will arrive in an unmarked car and will not be wearing a uniform. You will receive your order in a nondescript bag that looks like it could be a food delivery.

If paying by cash, please have it ready. Drivers are unable to wait or give rides to the ATM, and will only be carrying your order and enough cash to make change. Also, please have ID present to show your driver. If you place the order, you must be the one to receive it.

For oversight and safety, drivers may be outfitted with security cameras with audio/video recording capabilities during delivery, and are randomly selected for surveillance by our security team. Drivers are tracked by GPS at all times.

Tips are very much appreciated, but not mandatory or built into the existing price in any way.

Join SPARC’s loyalty program! It only takes a few moments to start earning points on every purchase. Sign up here.
You can also visit our Loyalty Info page for current promotions and our most up to date info.

Make sure you’re already a member of SPARC’s loyalty program. (For more info, see the topic above: How Do I Earn Rewards? ) Then use this link to View Your Rewards Wallet.

Yes you can! Rewards discounts will stack on top of product promotions, special group discounts like SPARC’s Seniors discount and more.