San Francisco Area Ordering Info

COVID-19 INFORMATION

Due to Covid-19, expect delivery times between 30 minutes to 4 hours depending on demand. A text message will be sent with ETA when your driver is en route. If same-day delivery isn’t possible, a message will be sent and the order queued for delivery the following day. A message will be sent with alternatives if an item is out of stock, or if other issues are found.

FAQ

What are the instructions for ordering online for delivery or pick up?
  1. Add products to your shopping cart. After all items have been added, select the Cart icon in the top right corner of the screen. A slide-in window will appear with your cart items. 
  2. Image of cart slide-in windowSelect View Cart to be taken to a separate page with an enlarged view of your cart. On that screen, select Proceed to Checkout to be taken to the Checkout Details page. (Or, on the slide-in cart window, select Checkout to skip the enlarged cart page and proceed straight to the Checkout Details page.)
  3. If this is your first order, you’ll be prompted to create an online account before your final order is placed. You will need to upload a valid, non-expired ID, and for medical members, your current Medical Recommendation. Note that you are not required to create an online account for walk-in purchases at any of our stores, only for online Delivery and In-Store Pickup orders.
  4. We’ll be on our way as soon as we verify your recommendation and process your order! Most deliveries are completed within 60-90 minutes.

If you have any questions related to Delivery Services, please call (415) 987-5365.

How do I know my order has been received?

First, look for an order confirmation email in your inbox. Second, someone from our online fulfillment team will reach out by text after they receive the order into our system. If any discounts have been applied after checkout, you’ll receive a text with an updated total as well.

As soon as your order has been processed and a driver assigned, you’ll receive a text notification that the order is en-route with an approximate ETA. Once it’s on the road, you can see the drivers’ progress to your location using a link provided in the text.

I want to add something to my order. Can I?

In most cases, yes! As long as you haven’t received notice that your order is en-route, you can alert us of additional item requests by calling 415-987-5365. We’ll do our best to fulfill your extra item request!

Oops, I ordered something I decided I don’t want. Is it too late to cancel?

Unfortunately, once your order is en-route we can’t change any items you’ve ordered. If it hasn’t left the dispensary yet, you may be able to change items in your order. Call 415-987-5365 to make a correction to your order.

Can I pay with a credit card?

At this time we only accept cash for our deliveries.

Can I place an order with my friends account?

No. If you wish to use our delivery service please make your own individual account on our website and we’ll be happy to serve you.

Why don’t I see an option for my Vet/Senior discount or SPARC Rewards Card?

At this time we only allow for these discounts/rewards in store. If you wish to receive these discounts they are still and always available at our storefronts.

We’re working hard to allow for Vet and Senior delivery discounts in the future. Thanks for your patience!

Which zip codes do you deliver to?

At this time, we deliver to the following zip codes:

94005, 94014, 94015, 94117, 94080, 94083, 94102, 94103, 94104, 94105, 94107, 94108, 94109, 94110, 94111, 94112, 94114, 94115, 94116, 94117, 94118, 94121, 94122, 94123, 94124, 94127, 94131, 94132, 94133, 94134, 94143, 94158

Should I tip my delivery driver?

Tips are very much appreciated, but not mandatory or built into the existing price in any way.

Is there a number I can call with additional questions?

If you have any questions related to Delivery Services, please call 415-987-5365.

What is the special delivery schedule for areas south of San Francisco?

To ensure consistent delivery, we will be delivering orders to areas South of San Francisco daily at 3pm.  If you placed an order before 3pm, we will deliver the same day.  If you order after 3pm, your order will go out the following day at 3pm.  We appreciate your understanding!

ADDITIONAL INFORMATION

  • We close for Thanksgiving Day, Christmas Day and New Years day.
  • All items on sale in-store are now available for delivery online with few exceptions. Please reach out to 415-987-5365 with any sales related questions.
  • Orders are placed in queue for immediate delivery. Most deliveries will happen within 30 to 60 minutes depending on time of day/call volume. Delivery times and availability are subject to weather and traffic conditions.
  • Please place your order up to an hour before you wish to receive it. We don’t currently have a feature to delay delivery to a later time.
  • Driver only carries your order and enough cash to help you make change.
  • Please have your cash ready. Driver cannot wait for you or take you to an ATM.
  • Please have ID present to show driver upon delivery. If you place the order, you must receive it.
  • Drivers are not in marked cars or uniformed to ensure greater discretion and safety for everyone.
  • Drivers use as much discretion as possible when making delivery. You will receive your order in a nondescript bag that looks like it could be a food delivery.
  • Driver may be outfitted with security cameras with audio/video recording capabilities during delivery.
  • Driver is being tracked via GPS at all times.
  • Drivers are randomly selected for surveillance by our security team and monitored for safety and practical application purposes.