- Add products to your shopping cart. After all items have been added, select the Cart icon in the top right corner of the screen. A slide-in window will appear with your cart items.
- Select View Cart to be taken to a separate page with an enlarged view of your cart. On that screen, select Proceed to Checkout to be taken to the Checkout Details page. (Or, on the slide-in cart window, select Checkout to skip the enlarged cart page and proceed straight to the Checkout Details page.)
- If this is your first order, you’ll be prompted to create an online account before your final order is placed. You will need to upload a valid, non-expired ID, and for medical members, your current Medical Recommendation. Note that you are not required to create an online account for walk-in purchases at any of our stores, only for online Delivery and In-Store Pickup orders.
- We’ll be on our way as soon as we verify your recommendation and process your order! Most deliveries are completed within 60-90 minutes.
If you have any questions related to Delivery Services, please call (415) 987-5365.
First, look for an order confirmation email in your inbox. Second, someone from our online fulfillment team will reach out by text after they receive the order into our system. If any discounts have been applied after checkout, you’ll receive a text with an updated total as well.
As soon as your order has been processed and a driver assigned, you’ll receive a text notification that the order is en-route with an approximate ETA. Once it’s on the road, you can see the drivers’ progress to your location using a link provided in the text.
In most cases, yes! As long as you haven’t received notice that your order is en-route, you can alert us of additional item requests by calling 415-987-5365. We’ll do our best to fulfill your extra item request!
Unfortunately, once your order is en-route we can’t change any items you’ve ordered. If it hasn’t left the dispensary yet, you may be able to change items in your order. Call 415-987-5365 to make a correction to your order.
At this time we only accept cash for our deliveries.
No. If you wish to use our delivery service please make your own individual account on our website and we’ll be happy to serve you.
At this time we only allow for these discounts/rewards in store. If you wish to receive these discounts they are still and always available at our storefronts.
We’re working hard to allow for Vet and Senior delivery discounts in the future. Thanks for your patience!
At this time, we deliver to the following zip codes:
94005, 94014, 94015, 94117, 94080, 94083, 94102, 94103, 94104, 94105, 94107, 94108, 94109, 94110, 94111, 94112, 94114, 94115, 94116, 94117, 94118, 94121, 94122, 94123, 94124, 94127, 94131, 94132, 94133, 94134, 94143, 94158
If you have any questions related to Delivery Services, please call 415-987-5365.